A call centre within Manchester and Liverpool employs over 1,400 staff to promote sales and provide customer services. The call centre reported the incidence of high stress levels within the workplace which had caused a significant increase in absenteeism over the past year. The call centre requested the assistance of our occupational health service to reduce absenteeism and stress within their workplace.
The multidisciplinary team at TxOH composed an action plan aimed to achieve a reduction in absenteeism and stress levels within 6 weeks. The interventions included on site yoga classes and stress management workshops. The yoga classes were available during lunch breaks and immediately following working hours and focused on stretching and meditation. The stress management workshops were delivered by our experienced psychologists and aimed to improve understanding of mental health and stress and the introduction of stress management techniques.
Following the 6 week intervention the absenteeism levels had already began to decrease and the staff morale and enthusiasm within the office was high. The staff reported the education and advice they gained from the workshops have benefited them greatly in how they cope with workplace stressors. The yoga instructors continue to provide weekly yoga classes at the call centre to reduce the level of stress within the workplace.
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See how we have helped businesses in Liverpool and Manchester maximise productivity, health and happiness at work whilst minimising absenteeism, stress and injury.
Said they are better able to cope with the demands of their job
Were satisfied with the service they received
Saw results at early stages of treatment
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